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Membership Development: An Action Plan for Results by Patricia V. Rich
Member Services – by Lorili Toth
Membership Operations – by American Society of Association Executives
Membership Marketing – by Susan Nicholais
Association Membership Basics – by Donald Ethier and David Karlson
Millennium Membership – by Mark Levin
Keeping Members – by Arlene Farber Sirkin and Michael McDermott
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